REFUND POLICY

At Abora, we aim to ensure a smooth and satisfying experience for every customer. If something isn’t right with your order, we’re here to help.

1. Eligibility for Refunds

Due to the personal care nature of our hair and skincare products, we are unable to accept returns or offer refunds for products that have been opened or used.

However, you may be eligible for a refund or replacement if:

• You received a damaged product

• You received an incorrect item

• Your order arrived with missing items

All refund or replacement requests are subject to review.

2. Reporting an Issue

If there is an issue with your order, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photos or videos of the product and packaging

• A brief description of the issue

Requests made after this period may not be eligible.

3. Non-Refundable Situations

Refunds will not be issued for:

• Opened or used products

• Allergic reactions or sensitivity (we recommend a patch test before use)

• Change of mind after purchase

• Delays caused by courier services or customs clearance

• Incorrect address provided by the customer

4. Refund Process

Once your request is approved:

• Refunds will be processed to the original payment method

• It may take 5–10 business days for the amount to reflect, depending on your bank or payment provider

In some cases, we may offer a replacement instead of a refund.

5. Cancellations

Orders can be cancelled only if they have not yet been processed or shipped. Once an order has been dispatched, it cannot be cancelled.

6. International Orders

For international orders:

• Customs duties, taxes, and shipping charges are non-refundable

• Abora is not responsible for delays, holds, or rejections by customs authorities

7. Contact Us

If you have any questions about our Refund Policy, please reach out to us at:

Email: Contact@abora-essentials.com
Brand: Abora